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Program Assistant V - Online Programs, SONHP
San Francisco, CA
Posted Mar 21, 2013 by University of San Francisco
Category: Instructional Technology and Design


Program Assistant V - Online Programs, SONHP

University of San Francisco

Department: School of Nursing & Health Professions

Job Type: Full-Time

Job Summary:

Job Description

Provide administrative support to online programs in the SONHP while also assisting Department Chairs/Program Directors as needed. Carries out duties and responsibilities with limited supervision. This person’s knowledge of academic affairs, complex departmental and divisional academic functions, and student services enables the department to serve students, faculty and external contacts more effectively. This position may split time between the San Francisco and San Jose campuses.

30% Program Support:

This person will work with Program Teams to provide administrative support for those programs, assist with the recruitment, admission, and clearance of students, assist in managing program academics, such as scheduling courses, ordering books, processing evaluations, and work with other USF colleges in scheduling courses, and establish linkages.

30% Department Chair Support

This person will assist the Department Chair and Program Directors in managing the business of the department and programs including assisting with department meetings and minutes and departmental events, assisting with faculty orientation, assisting with advising and monitoring overall patterns of students’ progression, communicating with students and department faculty as directed, and assist in the review of course evaluations and facilitating recommended changes.

30% Faculty Support

Provide routine support to faculty as needed, such as room reservations, copy/printing orders, work orders, catering orders.

10% General Administrative Support

Provide occasional support, answering calls and processing requests. Provide back-up support to peer program assistants as needed. Perform other duties as assigned. Test proctoring will be required at variable times.

Job Responsibilities:

Essential Job Responsibilities:

-Assist in processing enrollment of students in online programs.

-Attend planning meetings to coordinate overall progress of students in the programs on main campus and at regional campuses and with various clinical partners.

-Prepare and edit reports, proposals, catalog copy, meeting minutes, manuals and other routine correspondence related to the programs.

-Maintain progression and clearance records for students in program.

-Provide information to university and agency staff on the programs; assist in orienting preceptors and clinical faculty.

-Assist in designing outcome measures and gathering data for evaluation of program outcomes.

-Communicate progress and outcomes of the programs to communities of interest.

-Complete necessary paperwork for relevant certification for graduates.

-Provide students with information, orientation, and preparation for licensure and certifying exams.

-Maintain a filing system for program memos, documents, and reports.

-Assist with maintenance of the program budget and variance analysis.

-Handle confidential, sensitive materials, correspondence and issues relating to department programs.

-Compose and prepare correspondence answering routine requests and inquiries.

-Plan/staff events for department.

-Proctor and monitor tests as needed by department schedules.

-Perform other duties as assigned.

Minimum Qualifications:

Post high school education preferred. Training or experience equivalent to five (5) years of increasingly responsible work experience in a senior support role or related education. Ability to work with a minimum of supervision. Precise knowledge of office and university policy and procedures; comfort and experience with university systems. Knowledge of Banner student software is a plus. Demonstrated critical thinking, planning, problem-solving and interpretive skills to analyze situations, define problems, identify concerns, develop and propose solutions. Ability to work with variety of constituencies and explain complex rule-based systems with a high degree of service and compassion. Appreciation of student privacy and understanding of FERPA regulations.

To be considered for this position please visit our web site and apply on line at the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.

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