Home Post About Contact

Find Jobs
Job Title Description
State

 Job Description
Director of User Services
Savannah, GA
Posted Jul 08, 2013 by Savannah College of Art and Design
Category: Computer and Information Technology

THIS JOB POSTING HAS EXPIRED.


Savannah College of Art and Design

Director of User Services


Campus Location:

Savannah

Position Type:

Full Time

Category:

Staff

Work Year:

Year Round

Posting Text

Join a dedicated computer services team and provide an invaluable service to the university as the director of user services. The person in this position is responsible for the overall supervision of multiple groups including Technology Training, Desktop Support and the Technology Support Center.


Requirements:

- Bachelor’s degree in computer science, information technologies or related field, or equivalent combination of experience, education and training

- Experience with Technology Support Center ticketing systems and customer service workflow

- Demonstrated experience managing a team of customer service professionals

- Strong understanding of technical troubleshooting methodology

- Ability to facilitate problem solving among administrative groups with varying needs and priorities

- Ability to communicate well with administrative users, technical staff and senior management

- Knowledge of applicable laws, guidelines or regulations as they relate to IT

- Strong leadership, coaching and mentoring skills

- Excellent oral, written, communication and presentation skills across organizational boundaries

- Ability to work with a range of technical staff to develop joint solutions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Open Until Filled

Yes

ADA TAG

Yes

To be considered for this position please visit our web site and apply on line at the following link:
https://scadjobs.scad.edu

jeid-4ad409d4580519b89fcb64a5de4964fd
 

 

HOME  |  POST A JOB  |  PRIVACY POLICY  |  RETURN POLICY  |  CONTACT US

RSS / XML Feed Add to My Yahoo! Add to Google! Add to My MSN!

Copyright ©2014 AsiansInHigherEd.com