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Job Title Description

 Job Description
Pasadena, CA
Posted Oct 23, 2013 by Pasadena City College
Category: Other Administrative Positions


100% - 12 Months

Compensation is competitive and commensurate with background and experience.
Work Schedule:
Monday through Friday, 40 hours per week


The final date to submit the District application and all supporting documents to Human Resources is Thursday, November 7, 2013 by 12:30 p.m.

Under the direction of the Superintendent-President, provides the overall management of the Office of the Ombudsperson and related programs and service within the District.

The Ombudsperson is a designated neutral or impartial dispute resolution practitioner whose major function is to provide confidential and informal assistance to constituents of the District community, which includes students, staff, faculty, administrators, and the public. The successful incumbent serves as an advocate for fairness, acts as a source of information and referral, aids in answering individual’s questions, and assists in the resolution of concerns and critical situations. In addition, the Ombudsperson will administer the department budget as well as supervise and evaluate the performance of assigned personnel. This office supplements, but does not replace, the District’s existing resources for formal conflict resolution.

• Meets with individual students and staff who have concerns and/or complaints, analyzes the situations, identifies problems and discusses possible remedies;
• Explains and/or interprets relevant PCC policies and procedures and identifies appropriate courses of action(s) for students and staff;
• Mediates discussions between parties as appropriate;
• Establishes and maintains confidential working relationship with administrators, faculty, staff and students;
• Consults with faculty, staff, and administrators on potential cases and offers guidance;
• Attends committee meetings as appropriate in order to offer guidance, insight and recommendations; and to help explain the role of the Office of the Ombudsman and available services;
• Drafts recommendations for consideration by appropriate individuals and/or groups for policy changes and initiatives in order to improve the educational and/or work experience and to ensure the highest quality of service within the District;
• Designs and conducts training programs and workshops for the campus community in dispute/conflict resolution, negotiation skills and theory, civility, and related topics;
• Prepares and presents the annual report as well as other general reports to the Board of Trustees and the College Community regarding the status of the Ombudsperson Office; and
• Other duties as assigned.


Knowledge of:
• Problem solving and conflict resolution in an academic environment;
• District organizational structure, operations, programs, policies, procedures, philosophy, mission, goals and objectives;
• The roles of key individuals within the District (e.g., financial aid, faculty and student governance, Board of Trustees, etc.) and their ability to assist in the conflict resolution process;
• Formal, informal and administrative options for addressing concerns within an academic environment, and options for addressing concerns of visitors; Budget preparation and control;
• Interpersonal skills, use of tact, patience and courtesy; and,
• The history and culture of underrepresented groups and groups that have experienced discrimination.

Ability to:
• Provide impartial and confidential conflict resolution services to members of the campus community who are aggrieved or concerned about an issue;
• Plan and implement an effective conflict resolution and problem-solving programs;
• Create relationships with student and staff groups and organizations, and develop cooperative strategies for resolving concerns and complaints;
• Work effectively with a multi-cultural diverse student, staff, and community population;
• Communicate effectively both orally and in writing;
• Establish and maintain cooperative and effective working relationships with others;
• Operate a computer and assigned office equipment;
• Analyze situations accurately and adopt an effective course of action;
• Meet schedules and time lines;
• Present training to administrators, faculty, staff and students regarding conflict resolution;
• Prepare comprehensive narrative and statistical reports;
• Supervise the administration of a budget;
• Supervise and evaluate the performance of assigned staff; and,
• Understand and be sensitive to the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students, faculty, staff, administration and the community.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
• Master’s degree from an accredited college or university in human resources, education, psychology, social science, sociology or a related field, AND
• Five (5) years of increasingly responsible relevant counseling or ombudsperson experience in higher education or other organization.


Ability to obtain and maintain a valid California driver's license.


Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. Will require occasional travel.

Reasonable accommodation is available upon request.

This is an exempt position, not subject to overtime pay. Management positions earn 22 vacation days per fiscal year.

Compensation is competitive and commensurate with background and experience.

Generous fringe benefits include fully paid medical, dental, and vision for employees and their families, and life insurance for the employee. Sixteen (16) paid holidays per fiscal year.

A DISTRICT application form, cover letter, resume and transcripts are required and must reach Human Resources by 12:30 p.m. on Thursday, November 7, 2013. A postmark is not acceptable for this purpose. Applications or supporting documents cannot be submitted electronically or by FAX transmission.

To access application materials online, please visit our Web site: http://www.pasadena.edu/Files/Events/19330_File.pdf. Or, to request the District application by telephone, call 626.585.7257.

The hiring committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications does not assure the candidate an interview. It is therefore, important that the application be thorough and detailed. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position.

Applications MUST include all items listed below:
1. Official District application form
2. Cover letter
3. Professional Resume
4. Transcripts in support of a conferred master’s degree
(official copies are required). Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.

Note: After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

All supporting documentation should include position name and/or position number. All materials submitted are for this position only and become the property of the District. Materials, including USB flash drives, compact disks and slides will NOT be returned, copied or considered for other openings.

Mail District application and supporting documents to:
Human Resources (C204)
Pasadena City College
1570 East Colorado Boulevard
Pasadena, CA 91106

The mission of Pasadena City College is to provide a high quality, academically robust learning environment that encourages, supports and facilitates student learning and success. The College provides an academically rigorous and comprehensive curriculum for students pursuing educational and career goals as well as learning opportunities designed for individual development. The College is committed to providing access to higher education for members of the diverse communities within the District service area and to offering courses, programs, and other activities to enhance the economic conditions and the quality of life in these communities.

At Pasadena City College we serve our students by:
• Providing courses and programs, in a variety of instructional modalities, which reflect academic excellence and professional integrity
• Fostering a dynamic and creative learning environment that is technologically, intellectually and culturally stimulating
• Challenging our students to participate fully in the learning process and encouraging them to be responsible for their own academic success
• Respecting them as individuals who may require diverse and flexible learning opportunities
• Supporting organizational practices that facilitate student progress towards their goals
• Encouraging and supporting continuous learning and professional development in those who serve our
students: faculty, staff, managers, and administrators.

As an institution committed to successful student learning in an environment of intellectual freedom, Pasadena City College is guided by the following essential, enduring and shared values:
• A Passion for Learning
We recognize that each one of us will always be a member of the community of learners.
• A Commitment to Integrity
We recognize that ethical behavior is a personal, institutional and societal responsibility.
• An Appreciation for Diversity
We recognize that a diverse community of learners enriches our educational environment.
• A Respect for Collegiality
We recognize that it takes the talents, skills and efforts of the entire campus community, as well as the participation of the broader community, to support our students in their pursuit of learning.
• A Recognition of Our Heritage or Excellence
We recognize that we draw upon the college’s rich tradition of excellence and innovation in upholding the highest standard of quality for the services we provide to our students and community.

The Immigration Reform & Control Act of 1987, Public Law 99-603 requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. This requirement applies to both United States citizens and aliens. Individuals who are unwilling/unable to fulfill this requirement will not be employed.

Applicants must be available for interviews at Pasadena City College at no cost to the District.

The application/interview process may involve speaking, reading, writing, and answering questions or other test- taking procedures. If you believe you may need reasonable accommodation to perform any of these tasks, need to inquire as to the specific nature of the tasks, or to assure physical access to the interview site, please contact Human Resources at 626.585.7388 and ask for the individual responsible for the scheduling and monitoring of employment interviews.

The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.

Crime awareness and campus security information are available from Campus Police and Safety. (Public Law 101- 542)

The Board of Trustees reserves the right to extend time limits or reinstate the search process at any time. The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.

An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Human Resources office.

Equal Opportunity, Title IX, Section 504 Employer




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