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Network Engineer
Santa Clara, CA
Posted Jul 03, 2014 by Santa Clara University
Category: Computer and Information Technology

THIS JOB POSTING HAS EXPIRED.



Network Engineer

Santa Clara University



This position is for a Network Engineer at the following level pending experience:
Network Engineer (Entry, Level I)
Network Engineer (Intermediate, Level II)
Network Engineer (Senior or Senior/Lead, Level III)
The network engineer contributes to the long-term development, installation, maintenance and operation of the University’s data network infrastructure. Position provides end-user technical support and troubleshooting for network services. The data network infrastructure provides support for data, voice and video communication services.
This position reports to an assigned Senior/Supervising Network Engineer Manager in Networking & Telecommunications in Information Technology, or directly to the Manager of Networking & Telecommunications.
This position will work with staff in Information Technology, Information Security, Computer Data Center Operations, Administrative Systems and other campus divisions in coordinating services, providing support and providing appropriate guidance. Depending upon the seniority and experience, the engineer will also work with University vendors and partners,
The activities of this position must support the Mission and Goals of the University and Information Technology and provide service to the community in a manner consistent with the University’s customer service statement.

Department
IT Tech & Comm Services

Standard Hours (hours per week)
40

Essential Duties and Responsibilities
1. Development, deployment and maintenance of network infrastructure
• Uses knowledge of LAN/WAN systems to help design and install internal and external networks
• Role in supporting network design is dependent upon experience, relevant skills and grade.
• Provides support in maintaining the inventory of network assets
• Provides support in maintaining campus communication rooms
• Administer systems and servers related to the network infrastructure
2. Supports, operates, monitors, tests and troubleshoots hardware and software problems pertaining to the LAN and WAN
• Tests and evaluates network systems to eliminate problems and make improvements
• Recommends and schedules repairs
• Performs problem analysis and resolution for network problems
• Gives support to other Information Technology staff in support of their job functions
3. Participation in Networking related projects
• Participates in networking projects or other campus groups’ projects
• Role within project team (lead, participant, technical resource, etc.) dependent upon experience, relevant skills level and grade.
4. Provide end-user customer service and support
• Provide assistance to customers in the use of the campus data network
• Provide troubleshooting assistance to customer having difficulties with the campus data network
• Is proactive in notifying customers of outages, changes, updates and new features
5. Other duties as assigned
• Required to wear a cell phone and be accessible during off-hours
• Required to work non-standard hours to respond to failures, outages, projects and scheduled maintenance
• Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures
• Required to support the University during emergencies as needed to meet operational requirements
• Other duties/tasks as assigned by this person’s supervisor or manager

Provides Work Direction
Entry (I): May provide direction to student network technicians.
Intermediate (II): May provide direction and/or mentor entry level network engineers and student network technicians.
Senior (III): May provide direction and/or mentor entry and intermediate network engineers and student network technicians. May be tasked with providing day-to-day operational direction to network team and coordinate team projects.
RECEIVES WORK DIRECTION FROM
Reports to the Senior/Supervising Network Engineer or the Manager of Networking and Telecommunications.
Receives day-to-day operational direction from the Senior/Supervising Network Engineer or the Senior/Lead Network Engineer.

Qualifications
GENERAL GUIDELINES
1. Has knowledge of standard networking design, operation and use concepts, practices, and procedures.
2. Has knowledge and experience in operating network equipment including routers, switches, firewalls, load balancers, wireless access points and controllers and in operating network services including DNS and DHCP.
3. Maintains operational stability of, provides technical support for and assists in the design of the University’s enterprise data network (communication infrastructure).
4. Provides tier 1 to 3 customer service and diagnostic and troubleshooting for this level of network issues/problems.
5. Maintains contact with customers and solicits feedback for improved services.
6. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
7. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
8. Prepares progress reports; informs supervisor of task and project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
9. Recommends initiatives and implements changes to improve quality and services.
10. [Entry and Intermediate] Relies on instructions and pre-established guidelines to perform the functions of the job. [Senior] Develops instructions and guidelines to perform the functions of the job.
11. Must be a “self-starter” and be able to proactively identify problems or potential problems and propose solutions. Initiative and creativity are valuable.
12. Keeps current on technology trends.
13. The University technology environment is very dynamic and challenging. Demonstrated ability to adapt to changes while working in a complex technology environment is required.
14. The activities of this position must support the Mission and Goals of the University and Information Technology and provide service to the community in a manner consistent with the University’s customer service statement.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
1. Knowledge, Skills and Abilities (Each level includes requirements of more junior levels)
• Skilled technical troubleshooter. Must be able to analyze and solve complex problems.
• Knowledgeable in the use of a personal computer and standard productivity tools
• Experience interacting and working with other people in a successful customer service capacity
• Good interpersonal, written and verbal communication skills
• Demonstrated ability to work in a collaborative, team environment
• Strong organizational skills and ability to multi-task.
• Must be a “self-starter” and show initiative to proactively identify and resolve problems
• Demonstrated ability to acquire and apply new skills quickly
Entry Level:
• Familiar with fundamental networking concepts (e.g. TCP/IP, DNS, DHCP, routing, switching, network services and protocols), common networking equipment (e.g. switches, routers, firewalls, wireless equipment) and troubleshooting tools (e.g. packet analyzers, wire connectivity testers)
• Works under direct supervision
Intermediate Level:
• Operational knowledge of and experience with fundamental and core networking concepts (e.g. TCP/IP, DNS, DHCP, routing, switching, network services and protocols), common networking equipment (e.g. switches, routers, firewalls, wireless equipment) and troubleshooting equipment (e.g. packet analyzers, wire connectivity testers, TDR, OTDR, wireless analyzers)
• Familiar with more advanced networking concepts (e.g. load balancing, VLAN and tagging, routing protocols, security implications, VPN, application protocols and packet shaping)
• Relies on limited experience and judgment to plan and complete goals and tasks
• As needed, may provide some training and instruction to more junior engineers
• Works under general supervision
Senior Level:
• Detailed knowledge of and experienced with fundamental, core and advanced networking concepts (e.g. TCP/IP, DNS, DHCP, routing, switching, network services and protocols, load balancing, VLAN and tagging, routing protocols, security implications, VPN, application protocols and packet shaping), common networking equipment (e.g. switches, routers, firewalls, wireless equipment, servers supporting DNS and DHCP, VPN appliances) and troubleshooting equipment (e.g. packet analyzers, wire connectivity testers, TDR, OTDR, wireless analyzers)
• Experienced with a broad range of networking technologies
• Experienced with network security concepts, implementation and operation
• Demonstrated experience in designing network solutions
• Demonstrated experience in analysis and design of network solutions for an enterprise
• Demonstrated expertise in a variety of fields including computer operations, voice communication and video systems in addition to network technologies
• Relies on experience and judgment to determine, plan and complete goals and tasks.
• Demonstrated ability to lead and direct the work of others
• Strong leadership skills in general and understands networking/telecommunications role in University business processes
• Ability to mentor more junior staff
• Demonstrated project management experience
• Works under limited supervision

Knowledge
See “Qualifications”

Skills
See “Qualifications”

Abilities
See “Qualifications”

Education and/or Experience
For Entry Level (I):
• Applicable technical training and certifications
• Preferred Bachelor degree in a directly applicable field of study (Computer or Electrical Engineering, Math/Computer Science, Operations and Management Information Science)
• 1+ years of applicable information technology experience
For Intermediate Level (II):
• Preferred Bachelor degree in a directly applicable field of study (Computer or Electrical Engineering, Math/Computer Science, Operations and Management Information Science).
• 4+ years applicable experience in the operation, maintenance and support of an enterprise-wide data network.
For Senior Level (III):
• Bachelor degree in a directly applicable field of study (Computer or Electrical Engineering, Math/Computer Science, Operations and Management Information Science).
• Preferred Advanced Degree in directly applicable field of study
• 7+ years applicable experience in the operation, maintenance, support and design of enterprise-wide communication systems with demonstrated increasing responsibilities

Open Until Filled
Yes



To view the full job posting and apply for this position, go to
https://jobs.scu.edu

About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master’s universities in the West by U.S. News and World Report, Santa Clara University is California’s oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.



Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.


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