Job Details

Specialist II, Reception & Registration (Part Time)
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Position Number: 5651502
Location: Salt Lake City, UT
Position Type: Student Affairs and Services

Specialist II, Reception & Registration (Part Time)

Salt Lake Community College

Position Title: Specialist II, Reception & Registration (Part Time)

Open Internally or Externally: External

If faculty, tenure track status:

Reports to (title):

Department: Office of the Registrar and Academic Records

Requisition Number: P25087

Position Type: Replacement

Job Category: Part-Time Staff - Variable

FT/PT: Part-time

Initial Work Location: Taylorsville Redwood Campus

Starting Salary: $15.96-$16.73

Job Open Date: 09/18/2024

Job Close Date:

Open Until Filled: Yes

Priority Review Date:

Job Summary: The Office of the Registrar seeking a Specialist who will be part of a team that serves as the primary points of contact in providing quality customer experiences for students, staff, faculty and all other customers seeking guidance for enrollment, registration, graduation, transcripts, transfer evaluation, and other general student affairs services.This role is responsible for a variety of duties in the Office of the Registrar and Academic Records, including but not limited to answering telephones, greeting guests, processing records, registration and other aspects of the front desk operation.This position serves as the initial contact for all guests and works closely with other areas within Student Affairs such as the Financial Aid Office, Admissions, Advising, Cashiers Office, Orientation & Student Success etc.

Essential Responsibilities and Duties:

Provide assistance to prospective, new and returning students.
Provide information on registration, graduation, transfer evaluation, transcripts, and all processes surrounding enrollment.
Maintain proficiency of policies and procedures within the Office of the Registrar and the College at large.
Provide reception duties as well as telephone assistance.
Assist students over the phone.
Communicate effectively through in-person and email correspondence.
Perform temporary projects and other duties as assigned by departments within the Office of the Registrar.
Perform clerical functions that relate to registration, graduation, transfer evaluation, transcripts, enrollment processes and maintenance of student records.
Provide a high level of customer service, answering calls, emails and in-person inquiries.
Provide registration assistance to students, faculty and staff over the telephone, in person and email.
Other duties as assigned.

Essential Responsibilities and Duties Continued:

Minimum Qualifications: High school diploma
One (1) year work experience working in a student services or customer service environment.

Preferred Qualifications: Telephone experience and expert telephone etiquette. Expert customer service skills. Basic computer knowledge; i.e. Outlook and Microsoft Office (Word, Publisher, PowerPoint). Ability to speak Spanish

Knowledge, Skills & Abilities: Knowledge of SLCC policy and procedures for registration, college catalog and schedule useand various student affairs departments. Effective customer service skills. Knowledge and skills in Microsoft Office (Word, Outlook, PowerPoint and Excel). Good phone etiquette Exceptional customer service skills Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties:

Special Instructions:

SLCC Highlights: Salt Lake Community College is Utahs largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utahs fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA:

SLCC Information: Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.This position may require the successful completion of a criminal background check.

To apply, please visit: https://jobs.slcc.edu/postings/59793